Privacy Policy

In compliance with the stipulations of Organic Law 15/1999 of 13 December on the Protection of Personal Data, CITY TOUR WORLDWIDE SLU informs users of the madrid.city-tour.com website about its privacy and personal data protection policies so that users can freely determine whether they wish to provide those personal data that may be requested in association with the services offered by the company through this medium.

Users may willingly provide us with information of a personal nature, either through certain forms for gathering data included in the different sections of the website, or through the e-mail addresses made available for this purpose. Pursuant to the requirements of Organic Law 15/1999 of 13 December on the Protection of Personal Data, we inform you that providing any information of a personal nature through the various forms and e-mail addresses on this website implies accepting and consenting to the processing of said data under the terms indicated in this privacy policy.

The personal data collected will be processed using automatic and, when applicable, conventional means and added to and stored in specific files owned by CITY TOUR WORLDWIDE SLU. All of these files are properly recorded in the General Data Protection Registry.

In general, the collection and processing of your personal data serve the following purposes: (i) to allow contacting the user; (ii) to properly handle and manage the queries, comments, incidents and suggestions received; (iii) to handle basic administrative tasks; (iv) to properly handle the online purchase of tickets; (v) to keep you informed either by e-mail or any other means of news, products and services associated with CITY TOUR WORLDWIDE SLU that may be of interest to you; and (vi) to handle your participation in the personnel selection process of CITY TOUR WORLDWIDE SLU.

As concerns the processing of your data for promotional or advertising purposes, when your data are collected you will be informed of the proper procedure for freely and easily indicating your opposition to having your data processed in this manner.

The information provided is sent to the relevant CITY TOUR WORLDWIDE SLU employees, who agree to use the data provided for the purposes expressed and to respect the confidentiality of said data.

By sending us your information via e-mail, you expressly authorise us to process said information and, specifically, to process it for advertising purposes, unless you express your opposition to this use.

Users may at any later time, and pursuant to the stipulations of the data protection law in effect at the time, revoke the authorisation granted to process their personal data.

You may exercise your rights to access, rectify, cancel and oppose the data as specified in the relevant legislation by writing to us at the e-mail address we have made available for this purpose, customers-mad@city-tour.com, or at the postal address: CITY TOUR WORLDWIDE SLU, Calle Puerto Used, 20, 28032, Madrid. In either case you must attach a copy of your ID card or equivalent valid ID as proof of identity.

The user shall be answerable for the accuracy of the data provided. CITY TOUR WORLDWIDE SLU reserves the right to deny any and all services to any user who has provided false information, without prejudice to all other actions that may be legally applicable. Users are responsible for communicating any changes to the personal data provided.

CITY TOUR WORLDWIDE SLU will abide by the applicable law in terms of its duty to cancel any personal information that is no longer needed for the purpose(s) for which it was collected, blocking said data so as to abide by the possible responsibilities stemming from the processing of the data and only for the duration of the period of limitation of said responsibilities. Once said period has expired, the information will be permanently deleted using secure methods.

Users under the age of 14 must not send any personal information without the consent of a parent or guardian. CITY TOUR WORLDWIDE shall not be liable for any personal information sent by minors under the age of 14 without proper consent.

CITY TOUR WORLDWIDE SLU has taken steps to ensure personal data are protected as required by the applicable law for the type of information processed. It has also implemented other technical means and resources within its reach to avoid the unauthorised alteration, loss, processing or access to the personal data provided. It likewise ensures that it has adopted the security measures needed to guarantee the security of the information and the confidentiality of the data that you send us online. This is done through the use of Secure Socket Layer (SSL) technology, a system that encodes the information you send us, preventing anyone from reading it even if it is illegally intercepted. The server is certified such that you can confirm the identity of CITY TOUR WORLDWIDE SLU before sending any transmission. This certificate guarantees the identity of the destination computer to which your data are being sent. SSL security can be identified on most browsers through the padlock icon that is shown at the bottom edge of the screen. If you click on this icon, the certificate associated with the secure connection will be shown. The above notwithstanding, users must be aware of the fact that Internet security measures are not impregnable.

In light of the nationality of the companies rendering the service and the place where said service is provided, the Spanish language shall prevail over the translations into other languages.